How to apply for an eTA?

The eTA application is short, simple, and inexpensive. The application is completed online, and most applicants receive an approval notice in their email within less than an hour. Before you apply, we recommend that you read the Help document. It provides a step-by-step guide to completing your eTA application form correctly. The Help document is available in several languages, including Arabic, Bulgarian, Chinese, German, English, Spanish, French, Greek, Italian, Japanese, Korean, Hungarian, Dutch, Polish, Portuguese, and Romanian. It is important for you to have all of the required information ready before you begin because there is no possibility of saving the form.

We suggest that you do the following to prepare: 

  1.  Look through the Help document to get a sense of the types of questions that will be asked. That way, you can be prepared with all of the information that you need to fill in the online form. Generally speaking, you should be prepared to provide information about yourself, your employment, your contact and residential information, your travel plans to Canada, and background information for security purposes.
  2.  Be prepared to provide a valid email address. This is where your eTA results will be sent. As noted above, most people will receive an approval notice within a few minutes, but it’s not unusual for some applications to take several hours or a few days to process. It’s a good idea to check your junk folder if there’s a delay. 
  3.  Have your passport close by – you will need the details found on the bio page. When entering your passport number, do so with care and ensure that the passport number included in your approval email matches your passport number exactly. If you notice that it is incorrect, you must re-apply with the correct number. 
  4.  Have a bank card ready to pay the non-refundable $7 CAD government fee for the eTA once you have completed the form. It is important to save or print the receipt notice because there is no way of retrieving a receipt if you do not retain a copy for yourself. 
  5.  If you are applying with your family, be sure to apply for each family member’s eTA separately. 

The online eTA application can be found on the Canadian government website and is available in either English or French. Scroll down to the bottom of the page and click on “Apply for an eTA” when you are ready to begin. It is extremely important that you provide accurate information. Providing false, incomplete, or inaccurate information can result in a refusal of your application. So, we would highly recommend that you carefully review your answers before you submit your eTA application. 

Once your application has been processed, you will be contacted via email with the results of your application. Because all communications during the eTA application process are done via email, it is very important that you provide an accurate and valid email address. If you happen to change your email address after you have submitted your eTA application, you will have to provide your updated email address using this web form. Within 72 hours of submitting your application, you should receive an email indicating one of the following:

A notice of approval

This email will include your new eTA number. You are advised to keep this number in your records because you will need it to check the status of your eTA. As noted above, your eTA will be automatically and electronically linked to your passport. If you renew your passport, you must apply for a new eTA with your new passport to be able to travel to Canada.

A request to supply additional information and/or documentation

In some cases, IRCC will request that you submit certain documents in order to continue processing your eTA application. If you have received a request for additional documentation or information, we strongly encourage you to act quickly. These requests will come with a deadline – you must submit the requested document by the date given to you by IRCC; otherwise, your application could be denied. When providing documents to IRCC, it is important that you make sure that the documents are all in either English or French. If they are in another language, you must also provide a certified translation. To find out what documents you need to submit and how to submit them, follow these step-by-step instructions provided by IRCC or contact an immigration consultant or lawyer.

A notice of refusal

You cannot travel to Canada by air if your eTA application is refused. If you attempt to do so, you will be prevented from boarding your flight. If your eTA application is denied, we would encourage you to address the reasons for the refusal. Once you have resolved the issues causing the dismissal, you can re-apply for an eTA. This is the simplest and cheapest course of action. However, if you believe that your eTA was refused unfairly, unreasonably, or by mistake, you may ask the Federal Court of Canada to review the decision. Keep in mind that this process will be more costly, and the application to the court must be submitted before a deadline, so it would be best to consult a lawyer for advice as soon as possible.

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